Putting emotional intelligence to work is popular in the corporate world, but not only. Developing the best talents in executives, managers, and employees throughout the organization has become vital to workplace success.
Intellectual knowledge is no longer enough, and - honestly - never was; you must also have the interpersonal competence that comes with emotional intelligence.
Course Content
In this course, you'll learn the value of emotions and how they can affect your workplace for better or for worse. You’ll: gain an understanding of how emotional forces can influence performance and decision making, learn how you can leverage emotions in a way that maximizes performance, and discover how you can shape your own and others' emotions in positive and mutually satisfying ways.
The course will focus on: using empathy, particularly in confrontation scenarios, and on helping others to develop their own emotional self-awareness and empathy, leading to more positive exchanges on the job.
Target Audience
Individuals at all levels who want to understand and develop their emotional intelligence skills will benefit from this course.
Course Objectives
After completing this topic, you should be able to: recognize the value of understanding the impact of workplace emotions, understand how to communicate with empathy, apply key emotional intelligence skills in a confrontation scenario, and recognize questions you can ask others to help them develop self-awareness and empathy.
Full Course: https://www.udemy.com/using-emotional-intelligence-on-the-job/?couponCode=BLR98
