Developing Effective Time Management Habits - Handling Interruptions II

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Sally is aware that it is not enough simply to take appropriate charge of the time allocated to an interruption. There is still a big potential for time to be misappropriated by her caller, during and toward the end of their discussions.
Example - Handling Callers
Sally uses two techniques to prevent callers from misappropriating her time.
First, control content:
"I confirm the topic with the caller. When he begins to stray from the topic, I politely insist that we return to the point."
And, second, control close:
"I mention, tactfully, the approaching end a little before I intend to close, and I briefly summarize. This signals strongly that I want to close. I resist any attempts to prolong the meeting. If necessary, I stand up to signal the end."
It is easy, once you are in conversation with your caller, for one of you to begin to talk about things that are not part of your agreed on content. Much valuable time is lost this way. Avoid doing this yourself. If your caller attempts a sidetrack, reintroduce the topic.
In the case of closing a telephone call, you have to use words as a strong hint, instead of standing up. You might say: "Unfortunately, I have another commitment now." You could suggest continuing the discussion later, if necessary.
Example - Ted’s Proposal
Ted is writing a proposal. It has to be to the client before tomorrow morning if his company is to have a chance of winning the transportation contract. The writing is going quite well, in spite of the usual level of interruptions.
John, one of Ted's team members, comes into his office wanting to speak to him. A little later, Ted receives a telephone call from Barbara, a client.
Listen to each participant in the two scenarios to learn how Ted handles the interruptions.
John:
"Ted, do you have 15 minutes to discuss how you'd like me to handle the sales meeting on Monday?"
Ted's response to John:
"We need to talk about that, but it will need more time than I have right now. How about tomorrow morning at nine o'clock?"
Barbara:
"Hi, Ted, it's Barbara. I'd like to talk through some details in the letter you sent me."
Ted's response to Barbara:
"Of course, Barbara. Do you have a lot of questions? Because if so, I suggest that I come over and see you early next week, and I can give your questions all the time they need." (...)

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