Operations and Supply Chain Management - Methods of Performance Measurement

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Measuring Performance
Suppose you want to identify what areas of your organizations' supply chain can be improved. You first need to understand the various methods you can use to measure the performance of your supply chain.
And, for this, you can use various kinds of measurement to analyze performance.
SCOR Model
One example is the supply chain operations reference, or SCOR, model. This enables you to recognize, measure, and reconstruct processes to achieve a more effective supply chain.
The SCOR model views the supply chain as a series of building blocks with similar definitions. It's a flexible method that works well for both simple and complex supply chains.
Measurement Areas
Companies can choose from many measurement methods. And, as a company's needs change, it may need to consider using different performance measurement methods.
Supply chain performance measurement is based on four significant areas: planning, operations, delivery, and post-delivery.
Planning
Effective supply chain planning saves time and money. It also ensures that products reach customers efficiently.
Operations
When evaluating operations, companies must ensure that customers receive the products in a timely manner.
Delivery
Delivery is an important aspect of customer satisfaction. You must ensure that customers are satisfied the first time they receive their products.
Post-delivery
A customer's opinion of a company will be formed when the order is placed, when the sale is made, when the product is received, and when payment is made.
Planning
The first area of supply chain performance measurement is planning. Planning helps identify where the flaws are in the supply chain. (...)

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