Gaining Confidence

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Win Confidence
In the business and professional world, if you hope to get results when you don't have authority, it's imperative that you win the confidence of your peers. Without their confidence, your best efforts to push your agenda will be rejected.

Your ideas and proposals can be lost unless others have confidence in you. In this topic, you'll learn about winning confidence by being truthful fulfilling promises, and doing good work.

Being truthful
Now, I guess you heard this being said at one moment or another: “Sometimes, it's best to tell people what they want to hear”. And some people use it a lot in the office or work environment.

Actually, if you're looking to build credibility, it's best to always tell the truth. Telling the truth, even when it means admitting an error, is a good way to win the confidence of your peers. So, although it may be tempting at times to tell people what they want to hear, this is not the best strategy for building credibility.

In fact, it erodes credibility because people don't know when you're telling the truth. Telling people what they want to hear is a dishonest practice. Although it may win friends in the beginning, it will eventually work against you. Telling the truth is a sure way to win the confidence of your peers. 

Effective relationships are based on truth, and telling the truth is the first way to win the confidence of your peers. Truth is based on fact rather than opinions, judgments, or the perceptions of others. People need to know that you're honest. Avoid selectively withholding information or telling your peers only what they want to hear. And when you don't know something, admit it; people will come to trust you.

Fulfilling promises
A second way to win confidence is to fulfill your promises. Never promise anything that you can't deliver, and always do what you've said you'll do. Disregarding your commitments is a sure-fire way to break a peer's trust and dispel confidence.

Whether you must provide your support or meet a deadline--the tougher the demands, the more highly you'll be regarded if you meet your commitments. It's important to do even the things you've merely implied you'll do. People will notice if you don't deliver and will be pleasantly surprised if you do.

Doing good work
Although it's imperative that you tell the truth and keep your promises, there is absolutely no substitute for doing good work. This is the third way to win confidence. Some people tend to work hardest when the boss is around. This is an easy thing to do.

However, working equally hard when you're not under supervision is what gets noticed. It shows that you care about the quality of your work and that you're self-motivated. Good work, not to mention self-motivation, are also demonstrated when you take initiative. When something must be done that no one else can do--or wants to do--be the one to take action.

Earning the reputation of a dedicated worker increases your clout." Devote yourself to becoming an expert at something. Whether it's honing a particular aspect of your job or becoming skilled at manipulating the department's production system or office equipment, expertise is always needed, and it's always noticed. Use your expertise to help others. Everyone needs help at some point, and most people appreciate it enormously.

To conclude
Although admitting a mistake and meeting deadlines are ways to win confidence, offering your opinion is not. Effective relationships are based on truth. Truth is based on fact rather than opinions. Fulfilling promises is one way to win confidence, but making small talk and demonstrating confidence in others are not. Making small talk and showing faith in others builds relationships, but doesn't necessarily win confidence.

Although being honest and honoring your commitments are two strategies for winning confidence, demonstrating determination is not as effective as excellent performance. Delivery high quality work is critical to credibility. The most effective ways to win confidence are telling the truth, doing good work, and fulfilling promises. People learn they can trust you to be honest and deliver high quality work on time.

As you can see, doing good work gets noticed, and the more it's noticed, the greater your influence when you're trying to get results in the future. Next As you've just learned, developing credibility in the workplace, which builds the influence you'll need to get results without authority, is accomplished by winning confidence from your co-workers.

Getting the results you want, or pushing your agenda, in the business world is much easier if you've already won the confidence of your peers. In this topic, you've learned how to win this confidence by: being truthful fulfilling promises, and doing good work. Next we are going to see what demonstrating integrity means and how this can help us.

Building Credibility

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Positive example
In this section we are going to focus on building credibility for the purpose of getting results. And this because, earning the faith of your peers, gaining their trust, and eventually influencing them in turn, depends on the positive example you set.

If you lack formal authority and want to build credibility to accomplish vital organizational or personal goals, being a good example will benefit you.

Credibility
Now, would you say the following statement is true or false? Credibility is the quality of appearing trustworthy in others' eyes. Well, actually, before you can appear credible to others, you must conduct yourself in a way that earns their trust and respect. And, even more appearing trustworthy is not true credibility.

To be seen as credible, you must gain the trust and respect of others by setting a positive example. So, credibility is more than simply appearing trustworthy. It is something that is earned by setting a positive example.

Trust
The worker, the professional who lacks direct authority significantly increases her chances of getting the results she desires by building credibility among her peers. Lack of credibility is like a fishing line without a hook. If you're looking to get results without authority, you have to show your peers you're worthy of their trust.

Next
In the next lessons, you'll learn to do that by:

• winning confidence
• demonstrating integrity
• dealing well with conflict.

Making a Good First Impression

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A good first impression
You know, it is said that you only get a chance to make a good first impression. You might try with the second, the third and so on. 

But, it might be a good chance lost if the first one is not a good one. You're the new person on staff. You have neither prestige nor position, but it's your job to work with your peers to get results.

An example 
You think that making a good first impression in such a scenario isn't important. Well, think again. You might have a hard time changing a wrong first impression and a start with the wrong foot. 

If you have read about it, or maybe you have seen it on TV, consider the first Kennedy-Nixon debate in 1960. It was the first American presidential debate seen on television. And it made some history. 

All the experts at that moment believed that Nixon actually won the debate, yet Kennedy projected an image of strength, compassion, and keen intelligence that contrasted sharply with Nixon's stiff form and stilted expression. 

The rest is history. And, even if some might argue that this is not about the first impression, but about charisma, it gives us an idea about the importance of projecting the best of you. 
A good impression In the business and professional world, like any situation in which results matter, it's important that you make a good first impression. 

And, when you lack direct authority, it's crucial. In this topic, you'll learn about three, not secret at all, ways to make a good impression that will help you achieve results when you do n't have authority. 

These aspects include: showing your friendliness, being positive, and avoiding negativity. 

Friendliness
If you are consistently friendly, your colleagues will think that your friendliness is genuine. This friendliness will benefit you and help you gain influence with others. 
Consistent friendliness on the job will help you lay the groundwork for building relationships. And, this will give you influence with your colleagues. 
So, Showing your friendliness is the first way to make a good first impression, and it may also be the easiest. Yet it should not be underestimated. 
If done sincerely, this simple gesture will help create the harmonious relationships you'll need to get results when you don't have authority. By showing that you're pleasant, and that you like other people, your peers will perceive you as a person who's easy to work with, and they'll be more friendly and open to you in return. 

Expressing friendliness 
Smile 
Which facial expression do you enjoy most when you first meet someone: an expressionless face or a smile? Most people prefer the smile, because it says to them that they are liked and appreciated. 
Acknowledge 
Some people aren't natural-born smilers, and others believe that smiling can be overdone. Another, and sometimes better, way to express friendliness is to simply acknowledge your peers. A wave, a nod and a simple greeting are very helpful in creating good relationships.
Communicate 
Do you remember how it made you feel the last time someone said something nice to you? A compliment or a show of concern can completely change someone's mood for the better. As someone once said, it's impossible to know the power of one kind word. 

Be positive 
As you can see, showing your peers your friendly side helps lay a strong foundation for good relations and getting results. Another way to make a good first impression is to be positive. 

This means emphasizing what's good in a situation rather than what's bad. Everyone knows how pleasant it is to be around someone who's optimistic, compared to someone whose outlook is blurred by anger, morbidity, or disdain. Which type of person would you rather be? 

Expressing your positive nature 
Be silent 
Being or appearing positive may only require that you avoid being negative. A negative statement seems to be remembered much longer, and with greater emotional intensity, than a positive one. 

Stifling a negative thought that doesn't really need to be expressed is to your benefit. Express the good first If you're in a position in which you absolutely must express your honest opinion, take the good- news/bad-news approach. 

Try to state what's good about someone's work, a policy, or a situation before expressing the bad aspects. 

Handle hardships with grace 
Bad things happen. Since you know that things like tough job assignments and difficult personalities come with the territory, why not accept them? Handling adversity well will impress your peers. 

Avoid negativity 
Good ways to demonstrate your positive attitude include being silent about the negatives, expressing the good in a situation first, and handling hardships with grace. Although a positive demeanor is very helpful in achieving a good first impression, it's also important to avoid specific types of negative behavior. 

This is the third way to make a good impression. Nothing wrecks a good image more quickly than, for example, an offensive remark. It can, quite literally, reverse people's opinions of you overnight. 

What's more, they may no longer wish to work with you. Consider the meeting facilitator who back-stabs, or betrays, an absent member of the team. Do you think anyone will want to work with him?

Examples of negativity
Specific forms of negativity to avoid include: loud or threatening behavior discriminatory remarks refusing to listen to others' comments shows of superiority back stabbing. 

Advice for good first impressions 
Smiling makes a good impression because it shows that you like and appreciate the person whom you are greeting. It is best to share positive comments and avoid making negative comments.

A positive comment can improve someone's mood. And nothing tarnishes a good image more quickly than an offensive remark. To make a good first impression, do not display superiority or disdain. 

Showing signs of superiority or disdain communicates that you believe you are better than someone else, and that is never received well. 

Dressing to the next level of management may have an alienating effect on your peers. If you appear to identify with the next level of management, this could give your peers the impression that you are displaying superiority. 

Being blunt is not always the most effective way to communicate a point. If there is a point of disagreement, it's best to discuss it without a confrontational attitude. Diplomacy is usually received more favorably than bluntness. 

Next 
So, making a good impression involves much more than putting on a nice suit. Sincere displays of friendliness and positivity and an absence of negativity help build the good relationships you'll need to get results. 

When it comes to laying the groundwork for getting results when you don't have authority, making a good first impression can make all the difference. In this topic, you've learned to do this by: showing your friendliness being positive avoiding negativity.