Roles in implementation
Every employee within an organization plays a part in the deployment of a quality plan. As the quality plan is rolled out, each person is assigned a particular role, whether he is upper management, middle management, or an operative employee.
In most organizations, upper management comprises executives and senior officers who are responsible for implementing the policies and directions that define the company. Upper management plays a key role in quality plan deployment. Senior management roles Establish and promote the quality policy Focus on customer requirements Establish and review quality management system
Decide on actions
Establish and promote the quality policy In quality plan deployment, upper management is responsible for establishing the organization's quality policy and objectives. Upper management also promotes the quality policy throughout the company so all employees are involved and aware of the policy.
Focus on customer requirements
Upper management is also responsible for ensuring that the organization's focus remains on customer requirements, and implementing processes that allow these requirements to be fulfilled.
Establish and review quality management system
Another of upper management's responsibilities is to establish, maintain, and regularly review the quality management system to ensure it remains effective. As well, upper management should make sure that the necessary resources are available at all times.
Decide on actions
Upper management must regularly make decisions about what actions to take regarding the quality policy and related objectives, as well as actions for improving the quality management system.
Example
Emily is a senior executive at a food processing company that is in the midst of deploying a new quality plan. Emily played a significant role in developing the plan; she helped establish the key objectives the plan is meant to achieve, which include becoming an industry leader in quality food products that are affordable for consumers.
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