Using Emotional Intelligence on the Job- Empathy and Social Effectiveness

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Empathy in social interactions
Because empathy is so important in relationships, it's vital for social effectiveness at work. When you're sensitive to emotional currents around you, you're more likely to say and do the right things. So others enjoy your company and like working with you.

Empathy is particularly important in diverse working environments, which bring together people from different backgrounds and cultures. If you're aware of emotional nuances, you're less likely to misinterpret people who have different ways of doing things.

Demonstrating empathy
Demonstrating empathy in the workplace provides a number of important benefits: it fosters an attitude of genuine caring for others it feels good and generates productive and satisfying relationships it increases trust and cooperation it builds bridges between people, soothing and dissipating strong emotions so problems can be solved and resistance overcome it's pre-emptive, which means it prevents emotional flare-ups and problems before they begin, and it provides information about what's important to people

The “feel good” factor
When people are attempting to be empathetic toward you, a sure tell that they aren't actually being empathetic is that it doesn't feel good. And I am sure you can think of times when people tried to be empathetic toward you and weren't. They were doing wrong something. What empathy isn't Telling others what you think they want to hear can come across as insincere.

So can automatically offering reassurances or trite aphorisms – for example, "Life's not fair." Each of these mistakes indicates you're not making a real effort to listen to another person.  Showing empathy also doesn't involve trying to solve others' problems for them or sharing facts you think they've overlooked.

 Empathy isn't about being saccharine, trying to please people, giving pat answers and reassurances, agreeing with people, or saying whatever you think they want to hear. It's also not about solving people's problems or educating them about the facts. (...)

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