Do you have a colleague who often seems to know how you feel or where you're coming from? If so, this person demonstrates empathy. Empathy is the ability to read, recognize, and thoughtfully consider other people's feelings.
Defining empathy
The four areas of competency associated with emotional intelligence can be categorized in a simple matrix, based on whether they're personal or social, and focused on awareness or management. (...)
- Empathy is the building block for relationship management.
- It's what gives you the emotional awareness.
- Empathy is a key ingredient in successful relationships.
- It completes the framework that leads to harmony between people – the sense of being on the same wavelength.
When you're attuned to your colleagues' feelings, you work better with them – understanding them and reducing conflict.
And, just to make it clear, the characteristics of empathetic colleagues are:
- they listen without interruption or giving advice
- they read nonverbal cues such as tone of voice and body language
- they see things from other perspectives, understanding why people feel the way
- they do, and they act with sensitivity, being careful not to hurt, judge, or cut others off when they're speaking.
Full Course: https://www.udemy.com/using-emotional-intelligence-on-the-job/?couponCode=BLR98
No comments:
Post a Comment