Full course: https://www.udemy.com/using-emotional-intelligence-and-managing-aggressive-people/?couponCode=PROMONOW
This a combo course, reuniting to different but related courses: Using Emotional Intelligence on the Job and Working with Aggressive People.
Using Emotional Intelligence on the Job
You feel that everything is wrong at work? Are you frustrated by your job? Is your working environment conflictual? Is it difficult to work with your colleagues? Do you feel like skipping work today?
If your answer is yes, the solution is simple: work on your emotional intelligence and everything will change. Take a short course with high impact.
After completing this course, you will be able to:
understand the impact of workplace emotions,
communicate with empathy,
apply key emotional intelligence skills in a confrontation scenario, and
help others to develop self-awareness and empathy.
The course includes video materials, written documents and quizzes to facilitate optimal learning, and reinforce your understanding and practical skills.
In less than 2 hours you are going to learn how to use your 4 key emotional intelligence competences on the job.
So, ff you want to better understand, develop and use your emotional intelligence skills, you will greatly benefit from this course.
This is high intensity training for your career success!
Working with Aggressive People
If you feel frustrated by the interactions with your co-workers or people outside your work, and you feel that you cannot fight daily aggressions, don't despair. Hostile and passive aggressors can be defeated.
This course teaches you how to handle with success:
verbal assailants,
dirty diggers,
hotheads,
knowledge wardens,
unresponsive aggressors, and
wafflers
both in the workplace and in your life.
We are going to analyze together 6 types of aggressors to understand their characteristics and strategies to deal with aggressors. For each type we are going to practice coping and response strategies.
The course includes video lectures, case studies, written materials and quizzes, and teaches you, in not more than 2 hours, 17 strategies to deal with the openly hostile and the sneaky passive aggressors.
So, if you are looking to improve your working environment and your life by managing aggressors, this course is for you.
Full course: https://www.udemy.com/using-emotional-intelligence-and-managing-aggressive-people/?couponCode=PROMONOW
Showing posts with label emotional. Show all posts
Showing posts with label emotional. Show all posts
Friday, September 4, 2015
Friday, May 15, 2015
Using Emotional Intelligence on the Job- Empathy and Social Effectiveness
Full Course: https://www.udemy.com/using-emotional-intelligence-on-the-job/?couponCode=BLR98
Empathy in social interactions
Because empathy is so important in relationships, it's vital for social effectiveness at work. When you're sensitive to emotional currents around you, you're more likely to say and do the right things. So others enjoy your company and like working with you.
Empathy is particularly important in diverse working environments, which bring together people from different backgrounds and cultures. If you're aware of emotional nuances, you're less likely to misinterpret people who have different ways of doing things.
Demonstrating empathy
Demonstrating empathy in the workplace provides a number of important benefits: it fosters an attitude of genuine caring for others it feels good and generates productive and satisfying relationships it increases trust and cooperation it builds bridges between people, soothing and dissipating strong emotions so problems can be solved and resistance overcome it's pre-emptive, which means it prevents emotional flare-ups and problems before they begin, and it provides information about what's important to people
The “feel good” factor
When people are attempting to be empathetic toward you, a sure tell that they aren't actually being empathetic is that it doesn't feel good. And I am sure you can think of times when people tried to be empathetic toward you and weren't. They were doing wrong something. What empathy isn't Telling others what you think they want to hear can come across as insincere.
So can automatically offering reassurances or trite aphorisms – for example, "Life's not fair." Each of these mistakes indicates you're not making a real effort to listen to another person. Showing empathy also doesn't involve trying to solve others' problems for them or sharing facts you think they've overlooked.
Empathy isn't about being saccharine, trying to please people, giving pat answers and reassurances, agreeing with people, or saying whatever you think they want to hear. It's also not about solving people's problems or educating them about the facts. (...)
Full Course: https://www.udemy.com/using-emotional-intelligence-on-the-job/?couponCode=BLR98
Empathy in social interactions
Because empathy is so important in relationships, it's vital for social effectiveness at work. When you're sensitive to emotional currents around you, you're more likely to say and do the right things. So others enjoy your company and like working with you.
Empathy is particularly important in diverse working environments, which bring together people from different backgrounds and cultures. If you're aware of emotional nuances, you're less likely to misinterpret people who have different ways of doing things.
Demonstrating empathy
Demonstrating empathy in the workplace provides a number of important benefits: it fosters an attitude of genuine caring for others it feels good and generates productive and satisfying relationships it increases trust and cooperation it builds bridges between people, soothing and dissipating strong emotions so problems can be solved and resistance overcome it's pre-emptive, which means it prevents emotional flare-ups and problems before they begin, and it provides information about what's important to people
The “feel good” factor
When people are attempting to be empathetic toward you, a sure tell that they aren't actually being empathetic is that it doesn't feel good. And I am sure you can think of times when people tried to be empathetic toward you and weren't. They were doing wrong something. What empathy isn't Telling others what you think they want to hear can come across as insincere.
So can automatically offering reassurances or trite aphorisms – for example, "Life's not fair." Each of these mistakes indicates you're not making a real effort to listen to another person. Showing empathy also doesn't involve trying to solve others' problems for them or sharing facts you think they've overlooked.
Empathy isn't about being saccharine, trying to please people, giving pat answers and reassurances, agreeing with people, or saying whatever you think they want to hear. It's also not about solving people's problems or educating them about the facts. (...)
Full Course: https://www.udemy.com/using-emotional-intelligence-on-the-job/?couponCode=BLR98
Wednesday, May 13, 2015
Using Emotional Intelligence on the Job - Benefits of recognizing emotions
Full Course: https://www.udemy.com/using-emotional-intelligence-on-the-job/?couponCode=BLR98
Contrary to what some may think, emotions and moods are anything but trivial in the workplace. Being aware of feelings and understanding their impact can help you identify their role so you can take action to mitigate or enhance their effects on performance.
Ability to recognize
Being able to recognize the impact of feelings in the workplace gives you the ability to read people to understand how productivity is affected, leverage the emotions in a situation, and shape feelings positively rather than allowing the negativity to continue. Understanding the impact of feelings in the workplace, is important and because of this understanding, you will be able to to diffuse the conflicts and improve your performance in your team.
Read people to understand
It's in your best interest to be aware of the emotional landscape around you. This enables you to read people accurately and understand the forces that affect their performance and decisions. For instance, by recognizing and attending to our colleagues’ feelings, we are going to be able to defuse tension and anxiety to increase productivity.
Leverage emotions
Emotion plays a huge role when teamwork and collaboration are required. So it's important to take advantage of – or leverage – the emotional currents around you. You can do this by matching tasks to current moods. For example, by suggesting to analyze how specific factors had affected the results so far. we can use a task to leverage the team's emotions by making them recognize the poor results result from those factors, not from poor work.
Shape feelings positively
Knowledge about others' emotions enables you to shape them in positive ways. If we will know how to soothe team members' anxieties, and initiate a sense of optimism we are going to be able to enhance cooperation and improve productivity.
Full Course: https://www.udemy.com/using-emotional-intelligence-on-the-job/?couponCode=BLR98
Contrary to what some may think, emotions and moods are anything but trivial in the workplace. Being aware of feelings and understanding their impact can help you identify their role so you can take action to mitigate or enhance their effects on performance.
Ability to recognize
Being able to recognize the impact of feelings in the workplace gives you the ability to read people to understand how productivity is affected, leverage the emotions in a situation, and shape feelings positively rather than allowing the negativity to continue. Understanding the impact of feelings in the workplace, is important and because of this understanding, you will be able to to diffuse the conflicts and improve your performance in your team.
Read people to understand
It's in your best interest to be aware of the emotional landscape around you. This enables you to read people accurately and understand the forces that affect their performance and decisions. For instance, by recognizing and attending to our colleagues’ feelings, we are going to be able to defuse tension and anxiety to increase productivity.
Leverage emotions
Emotion plays a huge role when teamwork and collaboration are required. So it's important to take advantage of – or leverage – the emotional currents around you. You can do this by matching tasks to current moods. For example, by suggesting to analyze how specific factors had affected the results so far. we can use a task to leverage the team's emotions by making them recognize the poor results result from those factors, not from poor work.
Shape feelings positively
Knowledge about others' emotions enables you to shape them in positive ways. If we will know how to soothe team members' anxieties, and initiate a sense of optimism we are going to be able to enhance cooperation and improve productivity.
Full Course: https://www.udemy.com/using-emotional-intelligence-on-the-job/?couponCode=BLR98
Tuesday, May 5, 2015
Using Emotional Intelligence on the Job - Course Overview
Full Course: https://www.udemy.com/using-emotional-intelligence-on-the-job/?couponCode=BLR98
Objectivity and Focus
Often getting a job done requires objectivity and a focus on the facts. But this doesn't mean you and your colleagues must leave your emotions at the door when you enter the workplace. In fact, taking emotions into account and managing them properly in the workplace can have several positive effects.
Positive effects of managing emotions
Your emotions have significant effects on your work performance, decision making, and interactions with others. Being aware of the role of emotions in the workplace can help you manage both yourself and others far more effectively. And, this can result in better decisions, productivity, and teamwork.
Emotional Intelligence Quotient (EQ)
As you might have guessed, it’s not me inventing this. Psychologist and author Daniel Goleman performed pioneering work when he identified key competency areas that make up a person's emotional intelligence quotient – commonly known as EQ.
These include personal and social areas, related to both awareness and management. This course focuses on the social aspects of EQ – empathy and relationship management. The self-awareness competency area is personal and relates to awareness, and self-management is personal but relates to management. Empathy is social and relates to awareness, and relationship management is social but relates to management.
Empathy
Empathy is the ability to sense and understand the emotions of others. It's directly tied to social effectiveness, making it easier to solve or prevent problems and conflicts. To show empathy, you need to identify and acknowledge others' emotions, suspend judgment, and demonstrate your availability and support.
Relationship management Relationship management determines your ability to build positive, productive relationships and communicate effectively. You can do this well only if you have skills in three other competency areas that make up EQ – self-awareness, self-management, and empathy. In other words, you need to be able to recognize and manage your own emotions and those of others before you can build effective relationships. (...)
Full Course: https://www.udemy.com/using-emotional-intelligence-on-the-job/?couponCode=BLR98
Objectivity and Focus
Often getting a job done requires objectivity and a focus on the facts. But this doesn't mean you and your colleagues must leave your emotions at the door when you enter the workplace. In fact, taking emotions into account and managing them properly in the workplace can have several positive effects.
Positive effects of managing emotions
Your emotions have significant effects on your work performance, decision making, and interactions with others. Being aware of the role of emotions in the workplace can help you manage both yourself and others far more effectively. And, this can result in better decisions, productivity, and teamwork.
Emotional Intelligence Quotient (EQ)
As you might have guessed, it’s not me inventing this. Psychologist and author Daniel Goleman performed pioneering work when he identified key competency areas that make up a person's emotional intelligence quotient – commonly known as EQ.
These include personal and social areas, related to both awareness and management. This course focuses on the social aspects of EQ – empathy and relationship management. The self-awareness competency area is personal and relates to awareness, and self-management is personal but relates to management. Empathy is social and relates to awareness, and relationship management is social but relates to management.
Empathy
Empathy is the ability to sense and understand the emotions of others. It's directly tied to social effectiveness, making it easier to solve or prevent problems and conflicts. To show empathy, you need to identify and acknowledge others' emotions, suspend judgment, and demonstrate your availability and support.
Relationship management Relationship management determines your ability to build positive, productive relationships and communicate effectively. You can do this well only if you have skills in three other competency areas that make up EQ – self-awareness, self-management, and empathy. In other words, you need to be able to recognize and manage your own emotions and those of others before you can build effective relationships. (...)
Full Course: https://www.udemy.com/using-emotional-intelligence-on-the-job/?couponCode=BLR98
Monday, May 4, 2015
Using Emotional Intelligence on the Job - About the Course
Full Course: https://www.udemy.com/using-emotional-intelligence-on-the-job/?couponCode=BLR98
Putting emotional intelligence to work is popular in the corporate world, but not only. Developing the best talents in executives, managers, and employees throughout the organization has become vital to workplace success.
Intellectual knowledge is no longer enough, and - honestly - never was; you must also have the interpersonal competence that comes with emotional intelligence.
Course Content
In this course, you'll learn the value of emotions and how they can affect your workplace for better or for worse. You’ll: gain an understanding of how emotional forces can influence performance and decision making, learn how you can leverage emotions in a way that maximizes performance, and discover how you can shape your own and others' emotions in positive and mutually satisfying ways.
The course will focus on: using empathy, particularly in confrontation scenarios, and on helping others to develop their own emotional self-awareness and empathy, leading to more positive exchanges on the job.
Target Audience
Individuals at all levels who want to understand and develop their emotional intelligence skills will benefit from this course.
Course Objectives
After completing this topic, you should be able to: recognize the value of understanding the impact of workplace emotions, understand how to communicate with empathy, apply key emotional intelligence skills in a confrontation scenario, and recognize questions you can ask others to help them develop self-awareness and empathy.
Full Course: https://www.udemy.com/using-emotional-intelligence-on-the-job/?couponCode=BLR98
Putting emotional intelligence to work is popular in the corporate world, but not only. Developing the best talents in executives, managers, and employees throughout the organization has become vital to workplace success.
Intellectual knowledge is no longer enough, and - honestly - never was; you must also have the interpersonal competence that comes with emotional intelligence.
Course Content
In this course, you'll learn the value of emotions and how they can affect your workplace for better or for worse. You’ll: gain an understanding of how emotional forces can influence performance and decision making, learn how you can leverage emotions in a way that maximizes performance, and discover how you can shape your own and others' emotions in positive and mutually satisfying ways.
The course will focus on: using empathy, particularly in confrontation scenarios, and on helping others to develop their own emotional self-awareness and empathy, leading to more positive exchanges on the job.
Target Audience
Individuals at all levels who want to understand and develop their emotional intelligence skills will benefit from this course.
Course Objectives
After completing this topic, you should be able to: recognize the value of understanding the impact of workplace emotions, understand how to communicate with empathy, apply key emotional intelligence skills in a confrontation scenario, and recognize questions you can ask others to help them develop self-awareness and empathy.
Full Course: https://www.udemy.com/using-emotional-intelligence-on-the-job/?couponCode=BLR98
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